Doug Lindsay Right-click to save Doug's vCard.

Beverly MA,

dlindsay@gettoknow.net
http://gettoknow.net/douglindsay
       
Hi I'm Doug Lindsay. I work at Fuze as DIrector of Premier Care & Critical Situation Teams. I also enjoy entrepreneurial projects, this site, Gettoknow.net, where you can build your own personal brand. Click on the icons below to learn more about me. Create your brand

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Who is Doug?

Doug's Skill Set Employment Education Civic Service

Doug's Value References Skills/Talents

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Summary

Entrepreneur, manager of staff, customer care, sales, account management, relationship and team builder with strong technical knowledge and hands on experience. Expert level customer facing skills. People first management style. Innovative thinker and self-described -ideas guy. Avid reader of self help books. I work hard and try to get better every day in all 3 phases of my life; family, work, and fun.
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Biographical Info

I admire my parents for taking a big risk and moving from England with a young family of 3 daughters in 1960 for Montreal Canada where I was born. This was followed by two more moves within 5 years into Connecticut and later Massachusetts where I was raised. I consider myself to be an American since I've been educated and immersed in the culture of this country from the tender age of 15 months. My youth was spent playing sports (hockey, baseball), attending public schools, chasing girls, and typical kid stuff. I was fortunate to attend a boarding school in Maine for 3 of my high school years, Kents Hill School, where I had a great academic experience and was on the varsity hockey, soccer, and baseball teams. After graduating from College in 1987, I became a U.S. citizen and married my beautiful wife Ruth. We have 4 terrific children, Kathryn, Sam, Abby, and Mary. Ruth has been, and is a very supportive and understanding partner on my life journey.

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Mission Statement

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Philosophy

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Employment

I currently work in technical support team Thinking Phones handling escalations and managing support for a fast growing Cloud based Unified Communications company. Prior to that I managed Support and Training for TraceOne a SaaS PLM provider. I've also worked in EdTech for Blackboard and in Network Security for Arbor Networks. I had founded and ran a SOHO IT business Websmart.biz for 3 1/2 years prior to Arbor. I managed the Client Services group at NaviPath, a CMGI company during the high flying dotcom days and before that for News Internet Services a News Corp web hosting subsidiary in a technical role troubleshooting web publishing issues in a unix and windows.

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Education

I attended 3 Colleges, University of Hartford, University of Maine, and finally Salem State College where I completed my B.S. in Business Administration. In 1997 I received training to become a Microsoft Certified System Engineer from Clark University.

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Civic Service

I have been involved in coaching youth sports, coaching my kids and others, primarily Little League baseball and soccer.

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References

See LinkedIn profile for references Doug's LinkedIn

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Skills/Talents

Technical profiency

  • SaaS & Cloud technical software support
  • Windows OS and Mac OS troubleshooting
  • Network setup and troubleshooting
  • Unix command line experience
  • Microsoft Office Applications
  • Data management
  • Networking & security
  • Business Skills

  • People Management/Team Building
  • Escalation Management
  • Business Development/Sales/Account Management
  • Relationship Building
  • Coaching/Mentoringli>
  • Project Management
  • Knowledge Centered Support
  • Empathy and listening
  • Idea creation
  • Risk taker
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    Case Studies

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    Hobbies

    Fresh air, and the activities involved in the great outdoors are what I enjoy most. Bike riding, golf, camping, going to the beach, playing with my kids, watching my kids play sports, gardening, the list goes on. A big fan of the RedSox and Patriots, as well as reading self help books and books on trends all fascinate me. I am also a very curious person and enjoy history of all sorts. The Internet is also something I continue to enjoy and be amazed by.

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    Doug's FAQ

    If you could meet any five people (either alive or from history) and spend the evening with them, who would they be?
    Neil Armstrong, because he was the first human to step on the moon and see the earth from a perspective no one before him had.

    What do you look for in a person?
    Passion, excitement, genuine interest and willingness to listen to others, curiosity, laughter, and potential. Potential is very important because so many people are limited by their past, both in their own mind and by others, when given the chance, they can become who they were meant to be.

    What matters most in life to you, and why?
    Happiness for myself and others. Helping people find happiness and learn who they are and allowing them to share that with others is why I came up with the idea for GetToKnow.

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    News & Events

    July 2014
    Joined Thinking Phones in Cambridge MA as first new member of Support Team. Manage team of technical support engineers and handle escalations.

    Nov 2012
    Hired by Trace One to start new Boston support office and to manage Support & Training for America's region

    April 2011
    Transitioned role in Collaborate to manage tier 1 relationship with Student Services (former Presidium acquired by Blackboard)

    July 2010
    Joined Wimba as Tier 2 Support Specialist, company acquired with competitor Elluminate in August 2010 by Blackboard, name changed to Blackboard Collaborate

    April 2007
    Joined Arbor Networks as Customer Support Manager

    March 2007
    Transitioned Websmart.biz customers to JH Turiel & Associates, maintained some customers on part-time business.

    May 26th 2006
    Appearing on "Beverly Business Today" a local television show. The show will be airing 2-3 times per week in the month of June. Link to press release Press release

    April 4th 2006
    Presenting an e-minute on GetToKnow at the April monthly meeting of the Boston Entrepreur's Network. It is a quick introduction to GetToKnow. For more info on the group visit Boston Enet

    Jan 12th 2006
    Site pushed to our production server

    January 9th 2006
    Yee Haw, GetToKnow alpha is here.. launched January 9th 2006 on our staging server..please stay tuned. I am expecting this section to fill up quickly with all kinds of exciting things.

    One note about GetToKnow. It would not be possible without the hard work, and sweat equity of Sabin Densmore and Pascal Cushing. They both have done a tremendous job in moving GetToKnow from an idea to a reality and I can't thank them both enough.

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